Terms and Conditions
1. Payment For Goods
1.1. We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all incomplete orders shall be deemed void.
1.2. Many of the goods we sell are of a technical nature and whilst we endeavour to publish as much information as is practical about the goods, the descriptions of the goods are as set out on the website. All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.
1.3. Your order for goods is subject to stock availability. If the item you wish to purchase is not in stock we will inform you when it becomes available. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
1.4. Payment for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively debit/credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details.
1.5. We do not store credit card details nor do we share customer details with any 3rd parties
2. Our Guarantee
2.1. All new goods are sold with the benefit of a minimum 12-month manufacturers guarantee. Full warranty details are available with your product, or from our customer services team. It is your responsibility to complete and return the purchase registration form enclosed with the goods to the manufacturer.
2.2. If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of replacement and return shipping. If no manufacturing fault is found you will be responsible for the costs of replacement and return shipping. Wherever possible we will respond to your individual circumstances. Will not be liable for any transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement. For advice on how to pack your goods safely before return please contact our customer service team.
2.3. The warranty does not cover accidental damage, modifications to, failure(s) not due to manufacturing defect(s), when any warranty void sticker has been tampered with, failure to comply with the original manufacturers conditions of intended use, any accessories supplied. we cannot be held responsible for any costs arising from unauthorized repairs to equipment during the warranty period. Only The Sleep Station or the equipment manufacturer or their authorized service agents can carry out any warranty work. Any unauthorized repairs or repair attempts will void the warranty.
2.4. In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's warranty and obtain from the manufacturer a refund, credit, repair or replacement of the defective goods.
3. Delivery Of Goods
3.1. Delivery of goods shall be made to UK mainland addresses only and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
3.2. We will endeavour to deliver your goods if/when in stock within 10 working days (with the exception of weekends & public holidays). If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence. If delivery of the goods is delayed by more than 30 days, you are entitled to contact us and cancel the order. Any monies paid in respect of the goods, which are not delivered, will be refunded.
3.3. Please not that we do not charge any extra for deliveries to Wales, the South West or Scotland but there might be an added delay of up to 1 week over any quoted times on the website. We will endeavour to get your items to you as quick as possible but if you have any concerns please contact a member of staff before purchasing. We are currently unable to deliver to the Republic of Ireland, Northern Ireland, Isle of Wight, the Isle of Skye, Guernsey or Jersey; If you wish delivery to these areas please contact us prior to ordering.
3.4. Goods, other than faulty goods may not be returned after 7 days unless we agree that there is good reason for us to receive such goods back. If we agree to accept these goods back into stock they are subject to a £45-£150 delivery cost fee (price dependent on original delivery address - please ask for details). Incorrectly ordered goods or non-delivery (customer out) items are also subject to a £45-£150 delivery cost fee. We regret that we cannot accept returns of the following: Divan bases, pillows, mattresses and products that have been made to a bespoke size or personalized. The above products will be exempt from the statutory 7 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Customer Protection (Distance Selling) Regulations 2000 No. 2334.
3.5. If goods arrive in a damaged condition you must inform us as soon as delivery is made. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.
3.6. We will deliver to business addresses at your request but stress that if instructed to do so, the card used in the transaction must be officially registered to that address. Also you are agreeing that anyone situated at your business address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
3.7. The delivery team do not assemble beds unless this is stated on the order - Assembly of Divan Beds and certain types of other beds can be assembled for an additional cost. Please contact us for details on this service.
3.8. Next day and pick a day deliveries follow the same terms and conditions as above - the delivery company will attempt to deliver on the day requested but sometimes due to unforeseen circumstances this cannot occur and we will not be held responsible or liable for any costs a delay may incur.
4. Credits & Exchanges
4.1. We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked and all polyurethane packaging unsealed.
4.2. Vacuum Packed Mattresses. This particular product will be exempt from the statutory 7 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations 2000 No. 2334.
The Red Rock Furniture Team
Please see our information pages for more specific information on our offered services.