Ask if you need help

• What do I do if my delivery doesn't arrive on time? 
• Please contact one of our customer service reps immediately using either our LiveChat, Phone or Email. Also, bear in mind that our delivery time can exceed 14-days.

• Does my furniture come with a guarantee?
• It does - our standard product warranty covers your furniture against manufacturing defects for a period of 12 months from delivery.
  If your product falls outside this 12 months but you feel a genuine manufacturing defect has occurred please contact us and we will look to remedy the situation for you.

• Do you Price Match?​
• A large percentage of our products are designed and manufactured exclusively for us, but some are available through other retailers.  In these limited instances we will offer to price match as long as the product matches the following criteria:
  1. The product offered by the competitor's website is exactly the same as the one we sell, and is offered delivered on the same terms.
  2. The product on their website must be in stock and available for delivery immediately. 
  3. Our Red Rock Furniture representatives are able to confirm the details on the competitor's website. 
  4. Our price promise applies to the product including delivery to UK mainland locations. 
  5. Our price promise applies up to 3 days after purchase.